Returns & Exchanges

We want you to be completely satisfied with your 111SKIN purchase, which is why we offer a 30-day return policy for items in their original, unopened condition. Please note that for hygiene reasons, we cannot accept returns on products that have been used or tampered with.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to our Warehouse

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized carrier location.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the return, your refund will be processed to your original payment method within 5-10 business days.